Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Holiday Reservations are non-refundable. Holiday Dates: Easter Week, Memorial Day Week, the months of July & October, Labor Day Week, Thanksgiving Week, Christmas Eve thru New Years Day

Pets are allowed in all of the cabins & yurts with a $75 non-refundable fee. Pets are the responsibility of the owner. Please be courteous and clean up after your pets. Pets must always be kept on a leash outside of the cabin. No large or aggressive pets allowed. Pets should be crated when left unattended in the cabin. If you do not have a crate, then we will rent you one of ours for $10 per day. Have a question prior to booking, give us a call at 1-828-944-0610.

Smoking of any kind is prohibited in any of the cabins and yurts. You may smoke on your deck or the surrounding area as needed - please make sure the doors are not open allowing smoke to flow back inside. Any violation of this policy will result in a charge of $250 to properly clean your cabin/yurt. We have provided ashtrays for proper disposal. Fireworks, firearms, loud and disorderly conduct are all strictly prohibited as well.

Our property is self check-in/ check-out. Check-in begins at 3 PM. (Early check in is on a case by case basis). You will receive a phone call/ text prior to your arrival with detailed instructions about your stay with us. If we are unable to reach you by phone, then you will receive an e-mail. There will be a guest book loaded with all sorts of information on the kitchen table. It will have information on the property, as well as the surrounding area. Check-out is 11 AM. We ask that you be respectful of our property and tidy up a bit, There is a $50 cleaning fee per stay, and our staff will take care of the trash, deep cleaning, and washing dishes, sheets, towels, etc.

Once you make your reservation, you will be charged 1 night's stay as a deposit. If you are arriving within 2 weeks, then you will be charged for your entire reservation. If you are coming outside of 2 weeks, then you will be charged the balance 2 weeks prior to your arrival. Charges will appear as P&B Enterprises or Maggie Valley Cabin Rentals. Each Cabin will be inspected upon your departure. Guests are responsible for any and all damages.

If you need to cancel outside of 2 weeks from your scheduled arrival, then you will receive a full refund – a $25 admin fee. If you need to cancel within 2 weeks of your arrival, then there is no refund. At our discretion, and if we are able to re-rent your cabin for any or all of your original dates, then you may use the number of days we are able to rent in the future - one time only, to be used within 1 year of the original reservation date, and not over a holiday. No shows will be charged in full, and will not receive a refund.